The customer is always right, right?! Nonsense. The customer is rarely right. We moan about wine being cold, and wine being too warm. Order cuts of good animal to be cooked until cremation and then say it’s too tough. I’ve personally witnessed someone send back a chicken dish because they were unaware that a supreme had a bone protruding from it and heaven forbid that a once living creature was built upon a skeleton. And don’t even start me on complaints about bread being cold. It’s tough. As front of house you can lose your temper and have it end up on TripAdvisor, or you can nod politely and take the disdain back to the kitchen. The customer may not always be right, but we want to feel like we are. And that is a key component to good service.
The recent spate of restaurant closures in Birmingham has had me thinking a lot about service. There have been horror stories from some of those now gone including screws in lamb and non-existent service. Either these places gave up early in anticipation of closure, or they lost sight of the customer. This industry embodies a ride or die philosophy – mess up once and its unlikely you’ll see us again. Bistro du Vin have taken heed of the customer. They found that from previous menus the more traditional French dishes were being ordered over ceviche and other worldly preparations. They’ve listened and now the new menu is a trip around the classics of France. There are snails and steak tartare. Veal and bouillabaisse. It’s French and proud, all baguettes in bicycle baskets and haw-he-haw-he-haw. There is hardly a sniff of other cultures; just how the upturned nostrils of the Frenchies like it to be.
This cuisine is difficult to pull off, it leans heavily on quality ingredients and sturdy technique. They have nailed it, delivering a meal with more consistency than you are realistically likely to experience in the faux tourist traps of Paris. Snails arrive in the casket of their shell, the parsley and garlic butter used to the stuff the crevice still bubbling away in the ceramic pot. As with so much of French food, part of the theatre is the eating; the breaking of the yolk garnish on the tartare, a mariniere that stains the fingers. Here it is working the meat out of the shell with the corner of a fork. The effort is worth it. I could romanticise cooking like this all day long.
Mushrooms on toast are just that, though the fungi is carefully cooked and the Madeira cream sauce well judged. French onion soup, all brooding beef stock and tangled allium, is topped with a thick slice of gruyere that seals in the aroma until it is released into the soup. The portion is a meal in itself which I don’t even come close to finishing. I’ll be back to give it another go when there is less food and wine to contend with.
And what man can resist a perfect cassoulet? Not I. Huge chunks of salted pork and garlicy Toulouse sausage, with a confit duck leg sitting central for good measure. In lesser hands the long stewing can turn the white beans to mush; not here, when each still retains bite and purpose. It is one of those dishes that requires patience to let the components court one another, and here they are, more familiar than the gene pool in Norwich. It is superb.
Now the nature of today’s lunch means that some serious wines come out to play. Perhaps the most unique of these being a Rasteau Rouge 1998, a red dessert wine that has port on the nose and a lovely sweet finish. It’s not the ideal match to my ile fonttante but frankly who cares? I’m enjoying myself too much. The meringue is poached to a fluffy cloud and dusted with finely chopped pink praline, the custard it sits on full of rich vanilla. I love this dessert and this was as good as a Michelin starred version I had in Paris. We finish with cheese from the trolley, immaculate in condition. And more port. There is always room for more port.
So they’ve listened to the customer and delivered what they have been asked of. A menu unlike anywhere else in the city; one of Gaelic romanticism and dishes built on the very foundation of getting the very best from the produce. Its a crowd pleaser – a menu that will not tire anytime soon. It tastes exactly how you imagine the food of France to taste, full of bluster and garlic notes and sturdiness. From top to bottom its brilliant. Merci, Bistro du Vin.
I was invited to a preview lunch of the new menu
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